Password Reset

If you forget your password, Apex Rental Pro can send you a reset link by email. Admins can also reset a user from the user management screen.

Self-Service Password Reset

This works for any active user who has an email address on file.

1. Go to the login page and click Forgot Password.
2. Enter your email address.
3. Click Send Reset Link.
4. Check your email for a reset link.
5. Open the link. It is valid for 1 hour.
6. Enter your new password.
7. Click Reset Password.

A few notes:

• The new password must be at least 8 characters long.
• Reset links are single-use.
• Requesting a new reset link invalidates any older unused links for that user.
• If the account has no email address, the self-service reset flow cannot send anything.

Changing Your Own Password

You can also change your own password while signed in:

1. Open your account security or settings screen.
2. Enter your current password.
3. Enter your new password.
4. Save the change.

That flow requires the current password for verification, and the new password must also be at least 8 characters long.

When you change your password this way:

• Every other active session for that user is signed out.
• The current web or mobile session stays active so the change can finish.
• The app also marks any unused reset links for that user as used.

Admin-Initiated Password Reset

Admins can reset a user directly from Settings > Users without knowing the old password.

1. Open the user management screen.
2. Edit the user.
3. Enter a new password.
4. Save.

Admin resets also require the admin security check, revoke the target user's active sessions, mark old reset links as used, and force the user to pick up the new password on their next login.

Gotchas

• Self-service reset needs a real email address on the account.
• Reset emails use a 1-hour link.
• Passwords shorter than 8 characters are rejected.
• Changing a password signs out the other sessions for that user.
• Admin resets revoke the target user's sessions too.